Effective Date: November 2021
Church & Dwight Canada Corp (collectively, “C&D”, “we“, “our”) know that your privacy is important to you, and we want you to know that it is important to us too. This is why we created this Privacy Notice (“Privacy Notice”) to explain the types of information we collect, how we may use, disclose and protect your information, and the choices available to you. This Privacy Notice applies to personal information you provide to us, including through our websites and mobile applications (collectively, the “Platforms“) and this personal information will only be collected, used and disclosed in accordance with this Privacy Notice. References to “user”, “you” and “your” throughout this Privacy Notice are to you as the individual to whom the personal information relates.
This Privacy Notice governs how C&D and its affiliates collect, use and disclose personal information in Canada. By accessing or using any Platform from Canada, or otherwise providing us personal information while you are located in Canada, you agree with the terms of this Privacy Notice as it may be modified from time to time and consent to the collection, use and disclosure of personal information in accordance with the terms of this Privacy Notice. As our business evolves, this Notice may change, so check back to this page periodically to make sure you understand how your personal information will be treated.
Meaning of Personal Information
For the purposes of this Privacy Notice, “personal information” means information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization when collected, used or disclosed solely for the purpose of communicating or facilitating communication with the individual in relation to their employment, business or profession.
The Personal Information We Collect and How We Use It
Except as otherwise provided in this Privacy Notice, the personal information we collect from you is comprised entirely of the information you provide to us. We may collect and use personal information from you as follows:
How & What We Collect
How We Use It
Registering an Account: When you register an account on any Platform, we will collect your name and email address. We will also collect the username and password you create.
In addition, when registering for the Platform, or following your registration, we may request additional information about you and your preferences such as your product preferences, how you use or intend to use our products, your store preference(s), your birthday and your mailing address.
We use this information to allow you to log-in to the applicable Platform, which provides you access to certain features and functionalities made available on the Platform such viewing your order history and saving information you have previously submitted to allow you to process transactions through the Platform faster.
We also use this information, together with other usage information we have collected about you, to enhance your experience on the Platforms for example, by storing your username so you can log in easily, keeping you logged into the Site after you have provided your password, and storing the contents of your shopping cart as you browse.
Purchases: When you make a purchase on or through a Platform we will collect your name, shipping address, telephone number, email address and payment information.
We use this information to process your order, ship the product you purchased to you and communicate with you about the product and purchase.
Please note that we do not collect your payment information directly. When you submit payment information to us such information is sent directly to our third party payment processor who will only use such information for processing your payment.
Interacting with the Platforms: We will collect certain information from you when interact with certain features, or engage in certain offers, made available on our Platforms. For example, we will collect personal information from you when engage in a promotion, use our nutrition calculator, enter sweepstakes and contests, complete surveys, quizzes or questionnaires or submit a product review.
We use this information for the purposes for which the information was provided and as otherwise disclosed to you at the time of collection. For example, if you provide us personal information in connection with entering a sweepstakes or contest, we will use such information for the purpose of administrating the sweepstakes or contest.
We may also use this information, together with other information we have collected about you, to better understand your preferences and enhance your experience on the Platforms.
Support and Customer Service: If you contact us, either through our contact us page, our call centre or by email (for example, about a product you have purchased from us or with a question) we may collect certain personal information about you, including you name, address and telephone number, as well as, to the extent relevant to the inquiry, information about the product purchased.
We use this information to validate your identity and respond to your inquiry.
Please note that if you call us, we may record your call for quality assurance purposes.
Newsletters and marketing: If you subscribe to our newsletters or marketing emails we will collect your email address.
We will use this information for the purpose of sending you our newsletter or marketing in accordance with the consent you provided. Please note you may unsubscribe from receiving these communications at any time.
Applicants for Employment: If you are applying for employment with us we will collect certain personal information from you as part of the application process including your name, address, email address, and any information provided on your cover letter, resume or through the assessment and interview process.
We use this information only for the purpose of assessing suitability for employment. Notwithstanding the “Retaining Your Personal Information” section below, we may retain applicant information for a period of twelve months from the date of application for the purpose of assessing an individual's suitability for other employment opportunities with our organization.
Automated Collection of Information and Interest-Based Advertising
When you visit a Platform, we may collect certain information by automated means, such as cookies, pixel tags, web server logs and other technologies. The information we collect in this manner may include your device IP address, unique device identifier, web browser characteristics, device characteristics, operating system, language preferences, referring URLs, clickstream data, and dates and times of Platform visits.
Cookies are small data files stored on your computer or device at the request of a website. A cookie assigns a unique numerical identifier to your web browser, and may enable us to recognize you as the same user who was on our Platform in the past, and relate your use of the Platform to other information about you. Cookies may also be used to enhance your experience on the Platform (for example, by storing your username so you can log in easily, keeping you logged into the Site after you have provided your password, and storing the contents of your shopping cart as you browse), to collect general usage and aggregated statistical information about our Platform, detect and prevent fraud, and tailor the advertising you receive from us to your interests. Most browsers can be set to detect cookies and give you an opportunity to reject them, but please note that without cookies you may not be able to use all of the features of the Platform.
A pixel tag (also known as a "clear GIF" or "web beacon") is a tiny image that links webpages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. This can be placed on a webpage or in our electronic communications to you to help us measure the effectiveness of our content by, for example, counting the number of individuals who visit us online or verifying whether you've opened one of our emails or visited our Platforms.
We may use third-party analytics services on our Platforms, such as Google Analytics. The analytics providers that administer these services use technologies such as cookies, web beacons and web server logs to help us analyze your use of the Platforms. The information collected through these means (including IP address) may be disclosed to these analytics providers, and other relevant third parties who use the information to evaluate use of the Platforms. To learn more about Google Analytics and how to opt out, please visit https://www.google.com/intl/en/analytics/learn/privacy.html or https://support.google.com/analytics/answer/181881?hl=en.
Our Platforms are not designed to respond to "do not track" signals received from browsers.
How We Disclose Your Personal Information
We will not disclose any personal information we collect from you to any third parties except as follows:
- Our Affiliates. We may disclose your personal information to any of our affiliates within the C&D corporate group to the extent that these affiliates require such personal information and only employees or service providers of these affiliates which require such personal information to perform their duties will have access to it.
- Service Providers. We may disclose your personal information to our service providers which perform certain services necessary to run our business (for example, data hosting and payment processors) to the extent that they require such personal information to perform their duties.
- When Reasonably Required. We may disclose your personal information when we believe in good faith that disclosure is necessary to protect our rights or property, protect your safety or the safety of others, investigate fraud or respond to a government, judicial or other legal request, or to comply with the law.
- Corporate Circumstances. We may disclose your personal information in connection with a corporate change or dissolution, including for example a merger, acquisition, reorganization, consolidation, bankruptcy, liquidation, sale of assets or wind down of busines.
Protecting Your Personal Information
We maintain administrative, technical and physical safeguards designed to protect your personal information against accidental or unlawful destruction, loss, alteration, access, unauthorized disclosure or access. Services providers who might have access to your personal information in order to provide services on our behalf will be contractually obliged to keep such personal data in confidence and provide adequate data security measures.
Please be aware that no data security measures can guarantee complete security. You should also take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess and keeping your log-in and password private. If you do not want C&D to know any particular information about you, you should not include that information in anything you submit or post to the Platforms.
Transfers outside Canada
C&D is headquartered in the United States. As a result, your personal information will be used, stored and/or accessed in countries outside of Canada, including the United States. However, all such information will be protected in accordance with this Privacy Notice. Please note that when your personal information is located outside of Canada it will be subject to the laws of the country in which it is situated.
Retaining Your Personal Information
We will only retain your personal information as long as is necessary for the fulfillment of the purposes for which it was collected or as required by law. Your personal information is securely stored until such time as it is no longer required, after which it is destroyed or rendered such that it is unable to identify you.
You may be able to access or update certain information in your user account on a Platform by logging in to the "My Account" or similar area of the applicable Platform. Where a Platform does not have the "My Account" feature, you may access or update the personal information we hold about you by contacting us using the contact information in the “How to Contact Us” section below.
You also may also withdraw your consent to certain of our uses and disclosures of your personal information.
To opt out of interest-based advertising, visit the NAI's consumer website at http://www.networkadvertising.org/choices/ or Aboutads info at http://www.aboutads.info/choices/.
Children's Personal Information
Our Platforms are designed for a general audience and are not directed to children. We do not knowingly collect or solicit personal information from children under the age of thirteen (13). If we become aware that we have collected personal information from a child under thirteen (13), we will promptly delete the information from our records. If you believe a child under thirteen (13) may have provided us with personal information, please contact us using the contact information in the “How to Contact Us” section below.
Links To Third-Party Websites and Services
For your convenience and information, our Platforms may contain links, banners, widgets or advertisements that lead to other websites not owned or operated by us. For example, a Platform may include tools that allow you to share and/or publicly post content or information from the Platform to your profile on a third-party social network. We are not responsible for these other sites or applications, and their posted privacy policies (not this Notice) will govern the collection and use of your information on them. We encourage you to read the privacy statements of each website or application visited after leaving our Platform to learn about how your information is treated by others.
In addition, we use several social networking platforms to communicate with our customers, some of which are operated by third parties, such as Facebook. This Privacy Notice applies to our use of information you submit to us on such platforms, but it does not apply to what those third party platforms do with your information.
Updates to this Privacy Notice
This Privacy Notice or our other privacy related documents will be updated from time to time. You are responsible for reviewing this Privacy Notice periodically and informing yourself of any changes to this Privacy Notice. This Privacy Notice may be found on C&D’s website at https://churchdwight.ca/privacy.html or obtained by contacting us (please see the “How to Contact Us” section below)
How to Contact Us
If you have any questions related to our practices with respect to the collection, use or disclosure of personal information, including our policies and practices with respect to our use of service providers outside Canada, or if you wish to complain to us in writing about how we have handled your personal information, please feel free to contact us at:Church & Dwight Canada Corp.
Mississauga, ON Canada L5S 0AS